Disclaimer: You will need Technical Knowledge for this.
If your device keeps rebooting, you might need to re-rom the device, which will clear all storage. Make sure you back up your device before doing this.
You can access the instructions here: UpgradingCloudGatefromversion4
If you are not comfortable doing this by yourself, you can drop off or send the device to our offices:
First Floor, 260 Surrey Ave
You will have to send to us at your own expense, however we will cover the cost to send it back.