Disclaimer: You will need Technical Knowledge for this.

If your device keeps rebooting, you might need to re-rom the device, which will clear all storage. Make sure you back up your device before doing this.

You can access the instructions here: UpgradingCloudGatefromversion4

If you are not comfortable doing this by yourself, you can drop off or send the device to our offices:

CloudGate

First Floor, 260 Surrey Ave

Ferndale

Randburg

Gauteng

2194

You will have to send to us at your own expense, however we will cover the cost to send it back.

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