If your issue is on the CloudGate Circle, follow these instructions:

  • Go to Settings
  • Go to Display
  • Go to HDMI
  • Select mod: 1920 x 1080p – 60

If your issue is with the Square, you need to be technical and note that your warranty will be out unless you were instructed to do so by our support team.

You can follow instructions here: UpgradingCloudGatefromversion4

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